In order to improve customer satisfaction, the Kiloutou Group has made technical assistance one of its strategic priorities. As a result of a collaboration with the French company Apizee, Kiloutou offers a new video assistance service, which improves the handling of material breakdowns. This service allows Kiloutou customers to benefit from maximum reactivity in the event of complications, while reducing the costs and delays associated with the travel of a technician, as well as the CO2 emissions that this entails.
Having operational equipment is essential to maintain the activity and productivity of a site. With this new video-assistance service, each customer, whether a professional or a private individual, can benefit from live video advice from a Kiloutou technician to identify and solve the problem encountered with the rented equipment in real time.
This service offers maximum reactivity and comfort for the customer, reduces the costs associated with the immobilisation of equipment and avoids the need for a technician to travel. If remote assistance is not sufficient, Kiloutou will dispatch a technician to the site to restore the equipment to working order, thus avoiding slowing down or even immobilising the site.
If the user needs video assistance, he/she contacts Kiloutou’s customer service and receives an invitation by SMS to connect. The link received does not require any prior installation or specific software, and allows the user to share their camera with one of Kiloutou’s technical support staff. The latter will have visual access to the problem, as if he were on site.
During the video interaction, the Kiloutou technical assistant can use tools to point or annotate what he sees and can also transmit files or technical documentation. This new service reinforces Kiloutou’s promise to intervene on broken equipment in less than 4 hours.
“Kiloutou is the specialist in the performance of its customers’ sites. As such, we do our utmost to improve customer satisfaction by offering appropriate assistance services. The video assistance developed by Apizee is part of this and we are happy to be able to facilitate the daily life of professionals on the construction sites and to make them more productive, while demonstrating responsiveness.”
Jean-Charles Marin, Technical Director of Kiloutou France
For more information on the new video assistance service, visit this page.
About Apizee:
Founded in 2013, Apizee is a provider of real-time web-based video communication, on any type of mobile device, without installation or download. Apizee’s solutions enable businesses and professionals to facilitate real-time internal and external collaboration both remotely and on-site. These solutions enable remote appraisal and support of physical assets, customer support in complex sales processes, teleconsultation and remote medical expertise. In 2020, Keyyo Communications, a subsidiary of the Bouygues Télécom Entreprises group, acquired the majority of Apizee’s capital. This merger with Keyyo and Bouygues Telecom Entreprises offers Apizee new growth prospects to become the European sovereign solution for secure sectoral videoconferencing and video assistance. Apizee’s solutions are used by Safran Aircraft Engines, Groupe Atlantic, the Caisse d’Épargne, Enedis, FNAC Darty and many integrators and business application publishers. More than 150 corporate customers in France and abroad trust Apizee.